Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services (the “Services”). By accessing or purchasing from our website, you agree to the practices described below.

1. Information We Collect

a. Information You Provide Directly

We collect personal information when you place an order, create an account, or contact us. This may include:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Order details and purchase history
  • Payment method information (tokenized by our payment providers)
  • Customer service communications
  • Information provided in reviews, surveys, or promotions

b. Information Collected Automatically

When you browse our site, we automatically collect technical and usage data, such as:

  • IP address
  • Device type (mobile or computer)
  • Browser type and version
  • Pages viewed and time spent
  • Referring website or ads
  • Cookies and analytics data

c. Information From Third Parties

We may receive information from trusted service partners, including:

  • Payment processors (PayPal, Shopify Payments, Apple Pay, Google Pay)
  • Shipping and logistics partners
  • Marketing and analytics platforms

This information is used solely to fulfill orders, prevent fraud, or provide customer service.

2. How We Use Your Information

We use personal information to operate our online store, process purchases, and provide customer support. This includes:

  • Processing and fulfilling orders
  • Payment verification and fraud prevention
  • Shipment and delivery coordination
  • Managing returns and support requests
  • Improving website performance and user experience
  • Sending promotional communications if you opted in
  • Complying with legal, accounting, or tax obligations

We do not use your data for unrelated purposes.

3. Sharing Your Information

a. Service Providers

We share personal data only with trusted partners who help operate our store, such as:

  • Payment gateways
  • Shipping carriers
  • Fraud detection systems
  • Customer support providers
  • IT and hosting providers

These partners receive only the data required to perform their service and must protect it.

b. Legal Requirements

We may disclose personal data when required by law, court order, or government request.

We do not sell, rent, or trade your personal information.

4. Shopify Hosting & Platform

Our store is hosted by Shopify Inc., which provides the e-commerce platform, web infrastructure, analytics, and secure payment environment used to operate our store.

Shopify may process certain information, such as checkout security, cookies, and payment authentication.

You may review Shopify’s privacy policy here:
https://www.shopify.com/legal/privacy

5. Cookies & Tracking Technologies

Cookies are small files placed on your device to improve browsing experience and store preferences. We use cookies to:

  • Maintain shopping cart sessions
  • Improve website functionality and analytics
  • Customize store experience
  • Measure marketing performance

You may disable cookies in your browser settings. Some features may not work properly if cookies are disabled.

You can withdraw cookie consent at any time through your browser settings.

6. Your Privacy Rights

Depending on your residence, you may be entitled to:

  • Access the personal data we hold about you
  • Update or correct inaccurate information
  • Request deletion of your data (where legally permitted)
  • Withdraw consent for marketing communications
  • Request limitation or portability of your data

To exercise your rights, please contact us at:
info@coasttocoaststyle.com

7. Canadian Privacy (PIPEDA)

If you reside in Canada, you are entitled to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

We collect and use your personal information only for the purposes described in this Privacy Policy, including:

  • Processing and delivering orders
  • Managing payments and fraud prevention
  • Customer service and returns
  • Compliance with legal requirements

You may request:

  • Access to your stored information
  • Correction of inaccurate data
  • Withdrawal of marketing consent
  • Details on how your data has been used or disclosed

PIPEDA access requests can be submitted to:
info@coasttocoaststyle.com

We will respond within a reasonable timeframe.

8. Third-Party Services

Some services essential to your order operate independently from us, such as payment gateways and shipment carriers. These partners have their own privacy policies.

Examples include:

  • PayPal
  • Google Pay
  • Apple Pay
  • Shopify Payments
  • Shipping carriers and logistics partners

We encourage you to review their individual privacy practices when using their services.

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and refunds
  • Comply with tax or accounting requirements
  • Prevent fraud and abuse
  • Resolve disputes

Certain transactional records may be retained for up to seven (7) years to satisfy legal or regulatory obligations.

10. How We Protect Your Data

We apply technical and organizational safeguards, including:

  • SSL encryption
  • Secure hosting and firewall systems
  • Tokenized payment processing
  • Restricted staff access

No online platform can guarantee absolute security, but we work with reputable providers and industry-standard protections.

11. Adults Only

Our website and services are intended for customers aged 18 and older. We do not knowingly collect or process personal data from children.

If we discover that a minor has submitted personal information, we will delete it.

12. International Transfers

Your data may be stored or processed outside your country of residence, including by logistics and fulfillment partners. These transfers follow applicable privacy standards.

13. Updates to This Policy

We may update this Privacy Policy to reflect service or legal changes. Any updates will appear on this page with a revised “Last Updated” date.

Continued use of the website after revisions indicates acceptance of the updated policy.

14. Contact Us

If you have questions about your personal data or this Privacy Policy, contact us:

Email: info@coasttocoaststyle.com
Business Address:
Sapphire Ecom B.V.
Wolphaertsbocht 216A
3083 MT Rotterdam
Netherlands

Registration Number: 75816431
DUNS Number: 493159910

Last Updated: November 2025