Frequently Asked Questions
We created this FAQ to answer the most common questions from our customers. If you do not find the answer you are looking for, feel free to contact us at info@coasttocoaststyle.com.
1. Where do you ship?
We currently ship to the United States and Canada.
For more details, please see our Shipping Policy.
2. When will my order be processed?
Orders placed before 4:00 PM (local time) are processed the same business day. Orders placed after 4:00 PM are processed the next business day.
Processing usually takes 1–2 business days (Monday–Friday, excluding public holidays).
3. How long does delivery take?
Delivery time includes processing and carrier transit time:
- Processing: 1–2 business days
- Transit: 8–14 business days
Shipping times are estimates and not guaranteed. Transit delays can occur due to customs, weather, logistics, or seasonal demand.
See full details in our Shipping Policy.
4. Where are orders shipped from?
Orders are shipped from our logistics partners and warehouses located in mainland China. Depending on inventory availability, shipments can be sent from different hubs.
5. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive an email containing your tracking number and a link to follow your shipment.
6. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
All payments are securely processed. We do not store your card information.
7. Can I cancel my order?
If you need to cancel your order, please contact us immediately at info@coasttocoaststyle.com.
If your order is already processed or shipped, cancellation cannot be guaranteed. You can still request a return after delivery.
See our Return & Refund Policy.
8. Can I return or exchange my order?
Yes. You can request a return within 30 days after delivery. Returned items must be unused, clean, and in their original packaging with all tags and accessories.
Return shipping costs are the responsibility of the customer.
To start a return, email us at info@coasttocoaststyle.com with your order number and a short explanation.
Full return conditions are available in our Return & Refund Policy.
9. When will I receive my refund?
After we receive and inspect the returned item, your refund will be issued to your original payment method.
Refund processing may take up to 7 business days after the return is received.
Refunds apply to the product price only. Original shipping fees are not refundable.
10. What if the item arrives damaged or incorrect?
If you receive a damaged or incorrect product, please send photos of the issue and your order number to info@coasttocoaststyle.com.
We will review the case and offer an appropriate solution, such as sending a replacement, resending the correct item, or issuing a refund.
11. Why does my tracking show no movement?
Tracking updates can take a few days, particularly during customs processing or peak logistics periods. This is normal.
If tracking does not update after several days, contact us and we will investigate.
12. Do you charge import duties?
Shipments to the USA and Canada can be subject to customs duties, import fees, or local taxes. These charges are determined by your country’s customs authority and are the customer’s responsibility.
More information is available in our Shipping Policy.
13. Can I change my shipping address after ordering?
If the order has not yet been processed, we can update your address. Once an order is shipped, the address cannot be changed.
14. What if my package says delivered but I didn’t receive it?
Check with neighbors, building management, or household members. Carriers often place parcels in safe locations.
If tracking shows “Delivered” and you cannot locate the package, contact us with your order number at info@coasttocoaststyle.com.
15. How can I contact customer support?
You can reach us at:
Email: info@coasttocoaststyle.com
Phone: +1 504 800 8883